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FAQ
What products does Wheel Zone offer?
We offer a wide range of quality wheels for cars, SUVs, 4WDs, and jeeps. Please note that we do not sell tyres or offer fitting services.
How do I make a purchase from Wheel Zone?
Simply visit our website, choose the wheels that fit your vehicle, and proceed to checkout. You can pay securely online, and we will take care of the rest.
Is Wheel Zone a physical store?
No, Wheel Zone is an online-based wheel store. We operate through our website, offering convenient shopping from the comfort of your home.
Can I pick up my order instead of having it delivered?
Yes, you can pick up your order from our warehouse in Auckland. The exact pickup location will be provided once you select ‘click and collect’ at checkout after your order is submitted.
Do you have a showroom or a place where I can see the wheels?
Currently, we do not have a showroom as we are an online store. However, our website provides detailed images and information about our products.
How long does delivery take within New Zealand?
Delivery times range from 1 to 4 business days, depending on your location and the delivery schedule.
How much does delivery cost?
We offer free delivery NZ wide on purchases of 4 or more wheels. We also include free wheel nuts and hub rings with your order.
Is the delivery service secure?
Absolutely. Our delivery is not only fast but also secured and insured to ensure your purchase is protected.
What if I need the wheels urgently?
Please contact our customer service team immediately after placing your order, and we will do our best to expedite the delivery.
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number so you can follow your order’s progress.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards and online payment services. All payments are secure.
Do you offer warranties on your wheels?
Yes, all our wheels come with a manufacturer’s warranty. Please check the product details for specific warranty information.
What is your return policy?
We accept returns within a certain period if the product is in its original condition. Please review our return policy on our website for more details.
Are the wheels you sell compliant with New Zealand regulations?
Absolutely, all our wheels meet or exceed New Zealand’s regulatory standards.
Do you offer any financing or payment plans?
Currently, we do not offer financing or payment plans. Payment is required in full at the time of purchase.
How do I know which wheels will fit my vehicle?
Our website includes a shop by vehicle feature and detailed specifications for each wheel. You can also contact our customer service for assistance.
What should I do if I receive a damaged wheel?
In the unlikely event of receiving a damaged wheel, please contact us immediately to arrange for a replacement or refund.
Can I change or cancel my order after it's been placed?
Orders can be changed or cancelled before they are dispatched. Please contact our customer service as soon as possible to make any changes.
Do you sell wheels for all car brands?
We offer wheels for a wide range of car brands. Check our online catalog to see if we stock wheels for your particular brand.
How can I contact Wheel Zone if I have more questions?
You can contact us through the contact form on our website, via email, or phone during our business hours for any additional inquiries.
